LUMAVIBE SUPPORT

How can we help?

Questions about an order, a product, or your setup? Send us a message and we’ll point you in the right direction.

Order support

Delivery, tracking, returns, or an issue with an existing order.

Have your order number ready

Product help

Need help choosing a light or getting the best atmosphere from it?

We’ll point you in the right direction

Collaborations

Creators, partnerships, wholesale, or other business enquiries.

Let’s make something glow

SEND A MESSAGE

Tell us what’s going on.

Add as much detail as you can. If it’s about an existing order, include your order number so we can help faster.

Name

What can we help with?

Order number Optional

Message

By sending this form, you agree that we may use the information provided to respond to your request.

Where is my order?

Once your order ships, you’ll receive tracking details by email. If your tracking hasn’t updated for a while, send us your order number and we’ll check it.

Can I return an item?

If your order is eligible for a return, contact us with your order number and we’ll guide you through the next steps.

My light isn’t working properly.

Send us a short description of the issue and, if possible, a photo or video. We’ll help you troubleshoot it.

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